Thank you for subscribing to Landedly.AI. We appreciate your business. This policy outlines the terms regarding refunds for our subscription services and one-time purchases.
1. Subscription Plans
Our subscription plans are billed in advance on a monthly or yearly basis and are non-refundable. When you cancel a subscription, you will continue to have access to the service through the end of your paid billing period. We do not provide prorated refunds for cancellations that occur mid-cycle.
2. One-Time Purchases (e.g., Credit Top-Ups)
Purchases of analysis credits or other one-time add-ons are final and non-refundable. Once credits are added to your account, they cannot be returned for a cash refund.
3. Exceptional Circumstances
We may consider refunds on a case-by-case basis for exceptional circumstances, such as a billing error on our part or a significant, prolonged service outage. Refund requests in these situations must be submitted within 30 days of the charge.
4. How to Request a Review
If you believe your situation warrants a refund under our exceptional circumstances clause, please contact our support team at billing@landedly.ai with a detailed explanation and any relevant transaction details. Our team will review your request and respond within 5-7 business days.
5. Policy Changes
Landedly.AI reserves the right to modify this refund policy at any time. Any changes will be posted on this page.